Product maintenance and support is an essential part of servicing an organization’s end customers. As this forms the after sale service, it should be considered as critical as the production process. This is primarily because quick action to maintenance and support add up to the customer satisfaction further, and it seals the customers bonding. Secondly this lets us know about the bottlenecks in our or customers systems.
IVY Code Technologies ensures that there should be the least waiting time for the client when s/he has made a call for maintenance and support. This is ensured by maintaining logs and freezing the TAT (Turn Around Time) for a request. The entry made in the log is henceforth monitored closely for a final completion within the assigned time period. Closure to the entry is first made by the client followed by us.